FAQ

Frequently Asked Questions

Have a question? We have got you covered. Browse our most common questions below, and if you still need help, feel free to contact us.

📦 Shipping

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order ships.

How long does shipping take?

Delivery times vary by location:

  • United States: 3–7 business days after processing
  • Canada: 7–14 business days after processing
  • International: 10–20 business days after processing

Expedited options may be available at checkout depending on your location.

Do you ship internationally?

Yes! We ship to the United States, Canada, and select international destinations. Delivery times and shipping rates will be calculated at checkout based on your location.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Use it to follow your package every step of the way.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items that are unworn, unwashed, and in original condition with tags attached.

How do I start a return or exchange?

Reach out to us through our Contact page with your order number and reason for return. We will guide you through the process.

Are there any items that cannot be returned?

For hygiene reasons, swimwear, underwear, and final sale items are not eligible for return or exchange. Please review sizing carefully before purchasing.

📏 Sizing

How do I find my size?

Each product page includes a size guide to help you find the best fit. We recommend measuring yourself and comparing to the size chart before ordering.

Do your clothes run true to size?

Most of our pieces run true to size, but fit can vary by style. Check the product description for any specific sizing notes, or contact us if you need help deciding.

What if my item does not fit?

If your item does not fit, you may be eligible for an exchange within our return window. See our return policy above for details.

💳 Payment Methods

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support Shop Pay, Apple Pay, Google Pay, and PayPal for a fast and secure checkout experience.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to keep your payment information safe at all times.

Do you offer buy now, pay later options?

Buy now, pay later options may be available at checkout depending on your eligibility. Look for installment options when you proceed to payment.

Still have questions? We are happy to help! Contact us here and we will get back to you as soon as possible.

— The DERILUJA Team 🖤